Rules of play
Your booking confirms your agreement to our rules — they keep everyone safe and happy.
In the play area
Toilet & handwashing first
Children should use the toilet and wash their hands before playing.
Shoes off, socks on
Please remove shoes. Socks must be worn at all times.
Leave jewellery with parents
Glasses only with a retainer and shatterproof lenses.
Adults supervise at all times
All children must be accompanied by a supervising adult.
Keep slide exits clear
Please don’t play in front of slide exits.
No cords or sharp objects
No clothes with ropes or cords, and no sharp objects.
Be kind
Fighting or bullying will not be tolerated.
No climbing the nets
Climbing on the netted walls or structure is forbidden.
No food, drink or gum
Keep food and drink in the café area.
No throwing
Balls and other objects should not be thrown at each other.
Unwell? Stay home
Children who are unwell should not enter the play area.
Right age, right area
The 0–2 area is strictly for that age group.
Our visit policy
Please show respect to other customers and staff during your visit, and let our staff know about any concern you may have. All children remain the responsibility of their parents or guardians at all times — Rainbow is not a kindergarten.
Photography
We may take photos throughout the day for our records and publicity. You may only take photos and videos of your own child.
Smoking & fire
It is forbidden to smoke or play with fire within the play area. We reserve the right to ask you to leave an area if your child is too old for it.