Frequently asked questions

Rainbow is for children from 5 months to 11 years old. Our 0–2 area is strictly for that age group, and we may ask you to leave an area if your child is too old for it.

Choose Manage my booking (in the account menu at the top of the page, or in the footer) and sign in with the email or mobile number you booked with. Your tickets are also in your confirmation email.

Parties can only be celebrated by booking a party bundle, and birthday cakes and party accessories are not allowed during standard session bookings. Have a look at our party packages.

No food or drinks are allowed from outside. You can order everything from our current menu, and all food can be taken away if required. Last food orders are at 5:15pm.

Hygiene is our top priority. We allow 15 minutes between every session for hygiene and sanitation cleaning. Children should use the toilet and wash their hands before entering the play area, and children who are unwell should not enter.