Refund policy
Please read before you book.
Play sessions
Book your session carefully — we work at capacity for each session. Please cancel at least 48 hours before your session via your confirmation email.
The play session cannot be refunded or changed once booked, even if booked in error, so please ask before you book if you are unsure of anything. You may only cancel before 48 hours, and we will offer you store credit towards any future purchases from the café.
Special events
Special event tickets are non-refundable and cannot be converted into store credit. Please be sure before you make the purchase.
Questions
Email bookings@rainbowsoftplay.com and our team will be happy to help.